ESOE is appearing blank

Occasionally, on some mobile devices earnings statements can appear blank when opened directly from your email app.  If this happens to you, you can still view your statements by opening them with the Adobe Acrobat Reader app. 

If you are experiencing this problem please review the following steps:

 On iPhone:

1) Download the "Adobe Acrobat Reader" app

2) Open your earnings statement file but when prompted to enter a password, instead click on the menu icon on the bottom left of the screen (see screenshots below)

3) On the second level of the menu you should see a list of apps.  Scroll right until you see "copy to adobe acrobat" and click on that option

4) You should now be able to open and view your ESOE regularly