Need Payroll Expertise?
Meet the Alpine Crew.
The Alpine Crew's payroll specialists are standing by! Type your question into the search bar, or check out our library of support articles below. You can also email us at alpinecrew@ibexpayroll.ca or call us at (204) 478-3707.
IBEX Sudbury customers, please use: payroll@ibexsudbury.ca and (705) 524-2111 instead.
How can we save the day?
HR Beta
Getting Started
Internal Knowledge Base
Internal Documents
General Everest Knowledge
Everest Knowledge
Electronic Statements of Earning
Processing Payroll
Record of Employment (ROE)
Input Sheet How-Tos
- Change the rate of employee hourly and salary pay
- Remove Additional Tax For Current Pay Run
- How do I remove an Employee from a pay run?
- How to set limits on accruals such as vacation and sick
- First pay run of the year
- How to Process a Pay Run
Vacation Payment
Year End - T4/T4A
- Pay run could not be created.
- How to Print T4s
- Prepare and Review
- Close the Year
- Accessing T4/T4A Drafts
- Create and Review T4/T4As
Scheduling
Basic Scheduling How-tos
- Managing Time Off Requests
- How can I change my schedule view?
- What are shift overlap warnings?
- How do I edit or enter a schedule?
- How do I Create a Schedule
- How Do I Schedule An Employee Shift?
Frequently Asked Scheduling Questions
- What is the 24 hour shift warning?
- Dates without schedules warning - what do I do?
- Why Is The Schedule Copying Multiple Times?
- I Can't Find The Pay Code I Need!
- My Schedule Won't Create!
- Why Are The Shifts On My Schedule Grey And Why Can't I Edit Them?
Shift Recurrence
- Manage Recurrences Tool
- How do I Create a Recurring Shift?
- What are the Different Settings of Recurring Shift?
- Setting A Shift To Repeat On A Monthly Basis
- Setting A Shift To Repeat On A Weekly Basis
- Setting A Shift To Repeat On A Daily Basis
Find and Replace
Copying Schedules and Shifts
Scheduling Reports and Settings
- What's The Scheduled Hours By Employee Report, And How Do I Use It?
- How To Create And Understand The Contracted Hours Report
- What's The Basic Schedule Report? How Do I Use It?
- How Do I See Whether My Schedule Is Paying Someone Overtime?
- Setting A Default Start Time And Duration For Shifts In Scheduling At An Organizational Level
- How Do I Set A Default Shift Start Time And Duration At A Departmental Level?
Schedule Printout
- How Do I Find The Schedule Print Out Screen?
- How does the New Schedule Print Out Work?
- How Do I Print A Sign Off Sheet
- How Do I Enable Sign Off Sheet Printing?
- How Do I Change The Settings And Look Of The Sign Off Sheets
- What Options Or Settings Are Available For The New Print Out?
Employee Features
Time Off and Vacation Requests
Time Clocks
Punching In - How tos
- How Do I Set Up An Employee At The Clock?
- How Do I Set Up An Employee To Use Fingerprints To Punch In?
- How Do I Set Up An Employee To Use A Key Card To Punch In?
- How Do I Punch In Or Punch Out With A Key Card?
- How Do I Punch In Or Punch Out Using A Password And ID?
- How Do I Punch In With A Fingerprint
Clock Basics - Setup and Everest
Time Entry
Basic Time Entry How-Tos
- INCLUSION TIME ENTRY
- How Do I Find Time Entry
- How Do I Confirm I Worked A Shift?
- How Do I Change A Worked Shift To Not-Worked (Or Vice-Versa)?
- How Do I Create Or Add A Shift That I Worked?
- How Do I Change The Hours I Worked On A Shift?
Getting to Know Time Entry
Time Entry for Team Leaders
- Where Can I Find The Info My Team Enters For Me In Time Entry?
- How Do I See If A Team Member Worked Or Not?
- How Will I Know If My Team Member Worked Different Hours Than Scheduled?
- How Do I Set A Team Member Up For Time Entry?
- How Do I Leave Notes For My Team Members To Read In Time Entry?
- How Do I Read The Notes My Team Leaves For Me?
Time Entry FAQs
My Schedule - Employee Schedules
Daily Approval
Daily Approval Basics
- Using Filters in Daily Approval
- Locking Daily Approval Shift Records to Transfer to Payroll
- Shift Records Requiring Review
- Choosing Shifts to Approve
- Using the Daily Approval Summary of Hours
- Daily Approval Layout
Making Changes to Shifts in Daily Approval
Statutory Holidays in Daily Approval
Reports and Advanced Features
Report Basics
Report Options
See all 14 articlesSpecific Reports
- Example: Employee Tax Settings
- Example: Employee Pay Rate History
- Daily Approval Shift Cost Estimate Report
- Federal TD1 Claim Report
- Active Employees by Department
- Employee Payroll History Report
Employee and System Setup
Employee Changes and Setup
- Rehire Date
- How do I create custom dates?
- How do I edit custom dates for an employee?
- Editing Employee Sex, Gender, and Pronoun
- How do I setup a Payroll Trigger for my employee?
- Employee Portal for T4 and SOE Access