Need Payroll Expertise?
Meet the Alpine Crew.
The Alpine Crew's payroll specialists are standing by! Type your question into the search bar, or check out our library of support articles below. You can also email us at alpinecrew@ibexpayroll.ca or call us at (204) 478-3707.
IBEX Sudbury customers, please use: payroll@ibexsudbury.ca and (705) 524-2111 instead.
How can we save the day?
Processing Payroll
Input Sheet How-Tos
- How do I remove an Employee from a pay run?
- How to set limits on accruals such as vacation and sick
- First pay run of the year
- How to Process a Pay Run
- Ad-Hoc / Unscheduled Pay Run
- Add a Terminated / On-Leave Employee to a Pay Run
Vacation Payment
Year End - T4/T4A
Scheduling
Basic Scheduling How-tos
- How do I edit or enter a schedule?
- How do I Create a Schedule
- How Do I Schedule An Employee Shift?
- How Do I Edit an Employee Shift in Scheduling?
- How Do I Schedule Someone For Vacation Hours, Training Or Sleep Hours?
- How do I email out changes to a schedule?
Frequently Asked Scheduling Questions
Timeline View - Employee Centered View
Shift Recurrence
- How do I Create a Recurring Shift?
- What are the Different Settings of Recurring Shift?
- Setting A Shift To Repeat On A Monthly Basis
- Setting A Shift To Repeat On A Weekly Basis
- Setting A Shift To Repeat On A Daily Basis
- How Do I Edit An Entire Series Of Recurring Shifts?
Find and Replace
Copying Schedules and Shifts
Scheduling Reports and Settings
- What's The Scheduled Hours By Employee Report, And How Do I Use It?
- How To Create And Understand The Contracted Hours Report
- What's The Basic Schedule Report? How Do I Use It?
- How Do I See Whether My Schedule Is Paying Someone Overtime?
- Setting A Default Start Time And Duration For Shifts In Scheduling At An Organizational Level
- How Do I Set A Default Shift Start Time And Duration At A Departmental Level?
Schedule Printout
- How Do I Find The Schedule Print Out Screen?
- How does the New Schedule Print Out Work?
- How Do I Print A Sign Off Sheet
- How Do I Enable Sign Off Sheet Printing?
- How Do I Change The Settings And Look Of The Sign Off Sheets
- What Options Or Settings Are Available For The New Print Out?
Time Clocks
Punching In - How tos
- How Do I Set Up An Employee At The Clock?
- How Do I Set Up An Employee To Use Fingerprints To Punch In?
- How Do I Set Up An Employee To Use A Key Card To Punch In?
- How Do I Punch In Or Punch Out With A Key Card?
- How Do I Punch In Or Punch Out Using A Password And ID?
- How Do I Punch In With A Fingerprint
Clock Basics - Setup and Everest
Time Entry
Basic Time Entry How-Tos
- How Do I Find Time Entry
- How Do I Confirm I Worked A Shift?
- How Do I Change A Worked Shift To Not-Worked (Or Vice-Versa)?
- How Do I Create Or Add A Shift That I Worked?
- How Do I Change The Hours I Worked On A Shift?
- How Do I Leave A Note For My Supervisor?
Getting to Know Time Entry
Time Entry for Team Leaders
- Where Can I Find The Info My Team Enters For Me In Time Entry?
- How Do I See If A Team Member Worked Or Not?
- How Will I Know If My Team Member Worked Different Hours Than Scheduled?
- How Do I Set A Team Member Up For Time Entry?
- How Do I Leave Notes For My Team Members To Read In Time Entry?
- How Do I Read The Notes My Team Leaves For Me?
Time Entry FAQs
My Schedule - Employee Schedules
Time Approval
Basic Time Approval How-tos
- Approving future shifts in Time Approval
- Time Approval Report
- How Do I Approve A Shift In Time Approval?
- How Do I Make Changes To The Shifts?
- How Do I Add A Shift In Time Approval?
- How Do I Approve All Shifts At Once In Time Approval?
Making Changes to Shifts
- How do I approve a shift in time approval?
- How Do I Change The Hours Worked By An Employee From What Was Scheduled?
- What Should I Do If An Employee Missed Part Of A Shift Because They Were Sick?
- What Should I Do If An Employee Was On Vacation Or In Training? (Time Approval)
- What Should I Do If An Employee Was Sick Or Didn't Show Up?
- How Do I Delete A Shift In Time Approval?
Time Approval FAQ
Clock Punches in Time Approval
Daily Pay
Daily Pay Basics and How-tos
Making Changes To Shifts In Daily Pay
Viewing Hours And Shifts In Daily Pay
- How Do I See Hours Worked By A Particular Employee?
- Employee View
- Pay Code View
- Department View (Basic)
- How Do I See The Stat Pay In Daily Pay?
- How Do I See Vacation, Overtime Or Sick Hours? (Paycodes)
Daily Pay FAQs
- Daily Pay Won't Launch!
- Why Are There A Bunch Of 24 Hour Shifts?
- The Total Hours Of An Employee Are Too Low
- I Can't Make Edits In Daily Pay
- The System Is Not Calculating The Work Hours Correctly.
- I Can't See Any Shifts From A Department In Daily Pay. Help!
Daily Approval
Daily Approval Basics
- Using Filters in Daily Approval
- Locking Daily Approval Shift Records to Transfer to Payroll
- Shift Records Requiring Review
- Choosing Shifts to Approve
- Using the Daily Approval Summary of Hours
- Daily Approval Layout
Making Changes to Shifts in Daily Approval
Statutory Holidays in Daily Approval
New Features
New Everest Features
Reports and Advanced Features
Report Basics
Report Options
- Example: Active Employees by Department
- Improved Report Organization
- How to setup report pre-filters
- Date Selector
- Formulas
- Layout
Specific Reports
- Example: Employee Tax Settings
- Example: Employee Pay Rate History
- Time Approval Shift Cost Estimate Report
- Federal TD1 Claim Report
- Active Employees by Department
- Employee Payroll History Report
Journal Entry
Employee and System Setup
Employee Changes and Setup
- Federal and Provincial TD1 forms
- How to set up Wage Garnishments
- Editing Employees
- Editing Employee Tax Information
- Editing Employee Payroll Instructions
- Editing Employee Financial Information